VSOCOOL
Shipping information
Updated 1 August 2026
Order changes and combined shipping
Contact us promptly if you need to change an order. Changes are not always possible once processing has started. Where you choose combined shipping or an add-on order, we will explain the arrangement. Combining orders or adding items does not automatically restart the original delivery or delay-refund period.
Estimated delivery
Hong Kong, Taiwan and mainland China: 7–14 working days. All other destinations: 14–21 working days. Count from the first working day after we confirm your order. Working days are Monday to Friday, excluding Hong Kong public holidays. These are estimates for delivery, not just dispatch. Supplier preparation, transport and customs can affect timing. We will tell you about significant delays.
Orders needed for a particular date
We cannot guarantee arrival for an event, trip or other personal deadline. A date in your order notes or messages does not change our delivery estimates. Please allow enough time. A cancellation because an order will not arrive for your plans follows the personal-cancellation policy below, unless our delay-refund promise or applicable law gives you a full refund or another remedy.
Our delay-refund promise
If delivery is more than 30 calendar days beyond the original latest estimated delivery date, you may cancel the delayed items for a full refund, including their applicable shipping charge. No cancellation fee applies. The original window is not reset by a revised estimate or tracking update. For a whole delayed order, the refund includes the full shipping charge; for part of an order, it includes the shipping attributable to the delayed items. No cancellation, administration or payment-processing deduction applies. Supplier or carrier delays do not remove this promise. If refunded goods later arrive, contact us to arrange their return at our expense. Any earlier right or remedy under applicable law remains available.
Delivery details and customs
Please provide accurate recipient and address details and complete any required customs steps, including Taiwan EZ WAY verification where applicable. Import taxes or duties not collected at checkout may be payable under destination rules. If delivery fails because details are incorrect or a parcel is not collected, we will contact you about the next steps and explain any applicable redelivery costs first. Refusing a parcel does not itself cancel the order or remove your legal rights. We will investigate lost parcels; delivery risk does not pass to you merely when we dispatch them.
Contact us
Please include your order number when contacting VSOCOOL. support@vsocool.com · Instagram: @vsocool.official