Customer care
Returns & cancellations
Last updated 1 August 2026
Please check your size and order details before buying.
Cancellations
No cancellations after order confirmation, even before dispatch.
Returns, exchanges & refunds
Not accepted for change of mind, no longer wanting an item, or size and fit issues.
Something wrong?
Faulty, damaged, wrong or not as described? Email support@vsocool.com with your order number and photos before returning anything.
Your statutory rights and legal deadlines are unaffected.