Customer care
Returns & refunds
Last updated 13 August 2026
If something is not right, contact VSOCOOL★ before sending it back. We will confirm eligibility and provide the return address.
- Request window
- Within 3 days of delivery
- Return method
- By tracked mail after approval
- Refund processing
- Within 5 days after approval
Start a request
Email support@vsocool.com within 3 days of delivery. Include your order number, the item and option, the reason for the request, and clear photos if the item is damaged or incorrect. Wait for approval before mailing anything.
Return condition
Eligible items must be new, unworn and unused, with all original tags and packaging. Both defective and non-defective items may be considered when they meet these conditions. Your legal rights for faulty or misdescribed goods are not limited by this policy.
Sending the parcel
After approval, mail the parcel to the address provided by customer care within 5 days and keep proof of postage. Unless the item is confirmed as faulty or incorrect, return postage is paid by the customer. VSOCOOL does not charge a restocking fee.
Refund timing
Approved refunds are processed to the original payment method within 5 days. Your bank or payment provider may need additional time to show the credit. If only part of an order is returned, only the accepted item amount is refunded.
Changes before processing
You may request a size or color change while the order has not yet entered processing. Availability is not guaranteed. Once processing begins, the option cannot be changed and the return process above applies after delivery.